Job Title - Block Manager

Reports to: Head of Block Management / Operations Manager

Locaton: Central Office (with regular site visits)

Job Purpose: To manage a portfolio of residential blocks, ensuring the properties are maintained to a high standard, compliant with regulations, and that leaseholders and freeholders receive excellent service. The role involves overseeing maintenance, budgets, legal compliance, and client relationships.

Key responsibilities

Client & Stakeholder Management

• Act as the main point of contact for leaseholders, freeholders, contractors, and landlords
• Build and maintain strong relationships with clients, ensuring trust and transparency
• Attend AGMs, take minutes, and follow up on actions

Property Maintenance & Compliance

• Conduct regular site inspections and ensure communal areas are well maintained
• Coordinate reactive and planned maintenance, including Section 20 works
• Ensure compliance with health and safety regulations, fire risk assessments, and Legionella checks

Financial Management

• Prepare and manage annual service charge budgets for each block
• Monitor expenditure against budget and manage outstanding debtors
• Liaise with clients regarding financial planning and reserve funds

Administration & Legal Duties

• Compile Section 20 Notices in accordance with the Landlord and Tenant Act 1985
• Respond to LPE1 forms and pre-contract enquiries efficiently

Contractor & Service Oversight

• Manage service agreements and contractor performance
• Organise insurance renewals and handle claims where necessary

Skills & Qualifications:

• Strong organisational and communication skills
• Good understanding of leasehold legislation and building maintenance
• Proficiency in property management software and Microsoft Office
• Ability to mediate disputes and manage client expectations professionally

Personal Attributes:

• Proactive and solution-focused
• Excellent attention to detail
• Team player with a positive attitude
• Able to work independently and manage multiple priorities

Working Conditions & Benefits:

• Full-time: Monday to Friday, 8:45am–5:30pm
• 28 days holiday inclusive of bank holidays
• Auto-enrolment pension scheme
• Car allowance
• Company referral incentive payments.
• Staff discounts

Job Title - Property Manager – Central Office

Reports to: Property Manager

Locaton: Head office

Job Purpose: To oversee the day-to-day management of a portfolio of residential properties from a central office, ensuring compliance, tenant satisfaction, and efficient operations. The role involves coordinating repairs, renewals, and tenancy issues while maintaining strong communication with landlords, tenants, and contractors.

Key responsibilities

Tenancy & Client Management

• Act as the main point of contact for landlords and tenants regarding tenancy issues, renewals, and disputes
• Manage rent collection, arrears, and deposit negotiations in line with legal requirements
• Handle tenant onboarding, check-ins, and check-outs, including inventory and condition reports.
• Respond to complaints and resolve issues empathetically and professionally

Maintenance & Repairs

• Coordinate emergency and routine repairs with approved contractors
• Monitor and authorise work orders and invoices, ensuring quality and cost control

Compliance & Documentation

• Ensure properties meet health and safety, fire risk, and legal standards
• Maintain accurate records in CRM systems, including tenancy details, communications, and compliance checks

Skills & Experience Required:

• Strong organisational and time management skills
• Excellent communication and customer service abilities

Personal Attributes:

• Empathetic and solution-focused approach
• Ability to remain calm under pressure
• Professional and proactive attitude
• Team player with a commitment to high standards

Working Conditions & Benefits:

• Full-time: Monday to Friday, 8:45am–5:30pm; Saturdays 9:00am–1:00pm 1 in 3
• 28 days holiday inclusive of bank holidays
• Referral incentive payments.
• Auto-enrolment pension scheme
• Staff discounts
• Career progression opportunities within a growing organisation

Purpose of the Role - Branch Manager

To develop a team and business capable of (and dedicated to) leading the market.
To present Bradleys in a professional manner, endeavouring to maximise sales and referrals of the complete range of Company activities and to do so whilst satisfying all relevant regulatory requirements.

Key responsibilities

• Lead and manage the team to achieve and exceed sales targets.
• Develop and implement effective sales strategies.
• Oversee the entire sales process from property valuation to completion.
• Build and maintain strong relationships with clients.
• Monitor market trends and competitor activities to identify new business opportunities.
• Provide training and support to the team to enhance their performance.

Requirements

• Proven experience as a Listing Negotiator in sales in the estate agency sector.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• In-depth knowledge of the local property market.
• Ability to work under pressure and meet deadlines.
• A proactive and results-driven approach.

The benefits

• Competitive salary and commission structure.
• Bonus incentives
• Car Allowance
• Supportive and collaborative work environment.

Job Title - Customer Service Supervisor – Estate Agency

Reports to: Office Manager

Locaton: Head Office

Job Purpose: To lead and manage the customer service team within the estate agency, ensuring exceptional client care across all property services including sales, lettings, and property management. The role focuses on enhancing customer satisfaction, resolving issues efficiently, and supporting the team to deliver a seamless experience.

Deliver exceptional customer service by handling inbound and outbound calls along with online enquires related to property enquiries, appointments, and support services. The role is central to ensuring a positive experience for clients interacting with the estate agency.

Key responsibilities

• Handle inbound calls from buyers, sellers, landlords, and tenants regarding property listings, appointments, and general enquiries.
• Respond to customer queries professionally and empathetically, aiming for first-call resolution.
• Book and confirm property viewings, valuations, and follow-ups using internal CRM systems.
• Maintain accurate customer records and update databases with call outcomes and client feedback.
• Upsell and cross-sell relevant services such as mortgage advice, conveyancing.
• Collaborate with field agents and other departments to ensure smooth customer journeys and timely service delivery.
• Supervise and support customer service staff, ensuring high performance and morale.
• Conduct regular team meetings, training sessions, and performance reviews.
• Allocate tasks and manage workloads to meet service level agreements.
• Handle escalated customer queries and complaints professionally and promptly.
• Ensure all customer interactions are logged and followed up appropriately.
• Monitor customer feedback and implement improvements to enhance service quality.
• Manage homeworkers when required

Skills & Experience Required:

• Previous experience in a customer service supervisory role, ideally within property, retail, or hospitality Excellent verbal communication and listening skills
• Strong problem-solving abilities and a calm, professional manner under pressure
• Ability to multi-task and manage time effectively
• Strong leadership and communication skills.
• Ability to manage conflict and resolve issues effectively.
• Excellent organisational and time management skills.

Personal Attributes:

• Customer-focused with a positive and empathetic attitude
• Confident and articulate telephone manner
• Team player with a proactive approach to learning and development
• Flexible and adaptable to changing priorities and call volumes

Working Conditions & Benefits:

• Full-time: Week 1: Monday to Friday, 8:45am–5:30pm; Week 2: 9am-6pm, Saturdays 9:00am–4:00pm every other week
• 28 days holiday inclusive of bank holidays
• Referral incentive payments and bonus payments
• Auto-enrolment pension scheme
• Staff discounts
• Career progression opportunities within a growing organisation

Job Title - Customer Experience Advisor – Estate Agency

Reports to: Customer Service Manager / Supervisor

Locaton: Office-based

Job Purpose: To deliver exceptional customer service by handling inbound and outbound calls along with online enquires related to property enquiries, appointments, and support services. The role is central to ensuring a positive experience for clients interacting with the estate agency.

Key responsibilities

• Handle inbound calls from buyers, sellers, landlords, and tenants regarding property listings, appointments, and general enquiries.
• Respond to customer queries professionally and empathetically, aiming for first-call resolution.
• Book and confirm property viewings, valuations, and follow-ups using internal CRM systems.
• Maintain accurate customer records and update databases with call outcomes and client feedback.
• Upsell and cross-sell relevant services such as mortgage advice, conveyancing.
• Collaborate with field agents and other departments to ensure smooth customer journeys and timely service delivery.
• Meet performance metrics performance based targets.

Skills & Experience Required:

• Previous experience in customer services.
• Excellent verbal communication and listening skills
• Strong problem-solving abilities and a calm, professional manner under pressure
• Ability to multi-task and manage time effectively

Personal Attributes:

• Customer-focused with a positive and empathetic attitude
• Confident and articulate telephone manner
• Team player with a proactive approach to learning and development
• Flexible and adaptable to changing priorities and call volumes

Working Conditions & Benefits:

• Full-time: Week 1: Monday to Friday, 8:45am–5:30pm; Week 2: 9am-6pm, Saturdays 9:00am–4:00pm every other week
• 28 days holiday inclusive of bank holidays
• Referral incentive payments and bonus payments
• Auto-enrolment pension scheme
• Staff discounts
• Career progression opportunities within a growing organisation

Job Title - Listing Negotiator

Department Sales / Lettings

Reports to: Branch Manager

Locaton: Estate Agency Branch

Job Purpose: To generate new property listings by conducting valuations, securing instructions, and preparing properties for marketing. The listing Negotiator plays a key role in driving business growth and ensuring properties are accurately and attractively presented to potential buyers or tenants.

Key responsibilities

Valuations & Instructions

• Conduct property valuations for potential sellers and landlords.
• Secure new instructions for sales and lettings.
• Provide expert advice on pricing, marketing strategy, and property presentation.
• Identify opportunities to refer clients to in-house services such as mortgage advisors, conveyancers.

Client Relationship Management

• Build and maintain strong relationships with clients.
• Provide regular updates and feedback throughout the listing process.
• Deliver exceptional customer service to ensure client satisfaction and repeat business.

Marketing & Presentation

• Prepare property details including descriptions, photos, floorplans, and EPCs.
• Coordinate professional photography and marketing materials.
• Upload listings to property portals and agency website.

Compliance & Administration

• Ensure all listings comply with relevant legislation (e.g. AML, CPR, GDPR).
• Maintain accurate records using CRM systems.
• liaise with colleagues in sales, lettings, and property management to ensure smooth handovers.

Skills & Experience Required:

• Previous experience in estate agency or property-related role preferred.
• Strong communication and negotiation skills.
• Excellent organisational and time management abilities.
• Proficiency in property software.
• Full UK driving licence and access to own vehicle.

Personal Attributes:

• Confident and professional manner.
• Target-driven and motivated by results.
• Attention to detail and high standards of presentation.
• Ability to work independently and as part of a team.

Working Conditions & Benefits:

• Full-time: Monday to Friday, 8:45am–5:30pm; Saturdays 9:00am–4:00pm on a rota basis
• 28 days holiday inclusive of bank holidays
• Comision and referral incentive payments.
• Auto-enrolment pension scheme
• Staff discounts
• Career progression opportunities within a growing organisation
•  

Job Title - Estate Agent Negotiator

Department Sales / Lettings

Reports to: Branch Manager

Locaton: Estate Agency Branch

Job Purpose: To manage property sales and/or lettings by liaising with clients, conducting viewings, negotiating offers, and ensuring smooth transactions. The negotiator plays a key role in generating business and delivering excellent customer service.

Key responsibilities

Sales & Lettings

• Register and qualify new applicants (buyers, tenants)
• Arrange and conduct property viewings
• Match applicants to suitable properties and follow up proactively
• Negotiate offers between buyers/sellers or tenants/landlords
• Progress sales or lettings through to completion
• Identify opportunities to refer clients to in-house services such as mortgage advisors, conveyancers.

Client Relationship Management

• Build and maintain strong relationships with clients
• Provide regular updates and feedback to vendors and landlords
• Deliver exceptional customer service throughout the process

Marketing & Presentation

• Assist in preparing property listings, descriptions, and photos
• Promote properties via online portals, social media, and local marketing
• Support canvassing and business generation activities

Compliance & Administration

• Maintain accurate records using CRM systems
• Ensure compliance with relevant property laws and regulations (e.g. AML, GDPR)
• Prepare tenancy agreements, sales memorandums, and other documentation

Skills & Experience Required:

• Previous experience in estate agency
• Strong communication and negotiation skills
• Customer-focused with a proactive attitude
• IT literate
• Full UK driving licence and access to a vehicle

Personal Attributes:

• Confident and professional presentation
• Target-driven and motivated by results
• Organised and able to manage multiple tasks
• Team player with a positive attitude

Working Conditions & Benefits:

• Full-time: Monday to Friday, 8:45am–5:30pm; Saturdays 9:00am–4:00pm on a rota basis
• 28 days holiday inclusive of bank holidays
• Comision and referral incentive payments.
• Auto-enrolment pension scheme
• Staff discounts
• Career progression opportunities within a growing organisation

Job Title - Trainee Estate Agent / Sales Negotiator

Reports to: Branch Manager

Locaton: Local estate agency office or field-based

Job Purpose: To support the sales and lettings team in generating new business, conducting property viewings, and assisting with negotiations and administrative tasks. This entry-level role is ideal for individuals looking to start a career in property, with full training provided.

Key responsibilities

Sales & Lettings Support

• Conduct property viewings and assist in booking valuations
• Register new applicants and qualify leads both in person and over the phone
• Promote and market properties across various platforms
• Assist in negotiating offers and progressing sales to completion
• Liaise with landlords, tenants, buyers, and sellers to ensure smooth transactions
• Identify opportunities to refer clients to in-house services such as mortgage advisors, conveyancers.

Customer Service & Relationship Building

• Provide excellent customer service and build long-term client
• Answer enquiries via phone, email, and in person professionally and promptly
• Maintain regular contact with clients throughout the sales/lettings process.

Administrative Duties

• Ensure all paperwork is completed accurately and efficiently when offers are made
• Keep CRM systems and client records up to date
• Support marketing efforts and business generation activities

Skills & Experience Required:

• No prior estate agency experience required
• Background in sales or customer service preferred
• Strong communication and interpersonal skills
• Self-motivated, ambitious, and target-driven
• IT literate
• Full UK driving licence and access to a car

Training & Development:

• Industry-leading training programmes provided, Bradleys Property Academy.
• Opportunities for career progression into senior negotiator or valuer roles
• Supportive and rewarding team environment

Working Conditions & Benefits:

• Full-time: Monday to Friday, 8:45am–5:30pm; Saturdays 9:00am–4:00pm on a rota basis
• 28 days holiday inclusive of bank holidays
• Comision and referral incentive payments.
• Auto-enrolment pension scheme
• Staff discounts
• Career progression opportunities within a growing organisation