Our Customer Experience Team are a professional and experienced group of staff that process all of the internet enquiries until 10:00pm 7 days a week. Amongst other roles, the team will receive overflow telephone calls from our branches should all the staff be busy, which enables us to minimise any calls that get missed.
With a computer system that links all 32 offices, our Customer Experience Team do not simply take messages and pass them on, but are able to arrange a valuation into the relevant office diary as well as book a viewing or even refer you to one of our Mortgage Advisers or indeed any other aspect of our Complete Property Service.
The Customer Experience Team form the glue within the Bradleys Family and after dealing with over 32,000 online enquiries, 33,000 emails and 17,500 telephone calls in their first full year as a department, you can see why!
We estimate over 90% of customers who start to explore the property market do so by browsing the Internet. OFCOM now states that over 57% of the population access services via a Smartphone or Tablet and is rising. Peak domestic internet use is between 6:00pm and 9:00pm weekdays when most estate agencies are closed.
A further role of the team will include contacting many of the people on our database made up of buyers, vendors, landlords and tenants, to see how the service has been from their dealings with Bradleys to date. We are always looking to ensure that we monitor the service that we provide as we strive to maintain our belief that we are the best in our industry, which in turn will lead to success of our company culture of retaining Customers for Life.
Customer Services form the glue within the Bradleys Family and after dealing with over 32,000 online enquiries, 33,000 emails and 17,500 telephone calls in their first full year as a department, you can see why!
Finding a buyer is one part of the process, progressing the sale through to exchanging the contracts and completion is arguably the hardest part and certainly the most time consuming when done properly.
Many Estate Agents believe ‘sales chasing’ to be a job for the law firms involved and then leave it up to them, however to ensure this vital part of the transaction is monitored closely, we have employed experts both with vast experience and excellent rapports with conveyancers across the country. The role of our Sales Progression Team is to ensure what needs to happen, does indeed happen. If it doesn’t and the transaction falls apart, the costs incurred can be a very painful reminder of why moving home can be one of the most stressful, let alone costly, times of one’s life.
Our team of experts will work closely alongside our clients and the local branch staff to ensure everyone is kept abreast of the latest progress and in particular to relation to moving dates. This is yet another unique aspect of our award winning, Complete Property Service.
Group Operations Manager