Advice for Tenants regarding Covid-19

Advice for Tenants regarding Covid-19

During these uncertain times it is essential that we all follow official information and adhere to official Government guidance and NHS guidance where there are concerns.

We would encourage all tenants to continue to pay their Rent in full and on time where they are able. In the event you are affected financially by Covid-19 please contact our offices by email to with an explanation of your circumstances. We will approach your landlord for their advices on the matter. Please be assured we are encouraging all landlords to work positively with tenants to provide support where needed throughout this difficult period however, please bear in mind some landlords may also find themselves in financial difficulty as a result of this virus.

You will understand that our staff are not able to answer "What happens if…?" questions as each person’s circumstances, whether this be tenant or landlord, are unique. Please therefore only contact us if you are directly affected in order that we may concentrate our efforts to help those in genuine and immediate need. In addition, we would also be grateful if you could not telephone our offices unless absolutely necessary due to the high call volumes we are currently experiencing.

The Government advice is changing regularly and we are keeping this page updated as the situation progresses.

Thank you for your co-operation.

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